1. How much is shipping?

Standard shipping is $6 for US customers. For Canada-based customers, shipping is a flat fee of $20 CAD.

For US orders, we offer FREE standard shipping for orders of $45 or more!

For Canada-based orders, we offer FREE standard shipping for orders of $100 CAD or more! Please note that duty fees are not covered.

Faster shipping rates are available at checkout.

2. What is your return/exchange policy?

We offer a 30-day return window (from the date of delivery) for returns and exchanges.

If you are unhappy with your purchase, you may return merchandise for a refund or exchange within 30 days of the delivery date. Simply call us at (310) 737-1150 or email us at info@yu-be.com to get started.

In the event of a return, you are responsible for the return shipping costs. Additionally, your original shipping costs will not be refunded. Your refund will be issued upon receipt and inspection of the product in our warehouse.

Please allow 7-10 business days for the credit to appear on your credit card statement.

3. How long will it take to receive my order?

Your items will be shipped to you within 1-3 business days

Standard shipping for domestic orders takes up to 7 business days for delivery.

Standard shipping for Canada customers takes between 10-14 days for delivery.

4. Do you ship internationally?

Currently we only ship within the US and select items to Canada. This product is not available to ship to Canada. US only.

5. Any other questions?

Don't hesitate to reach out to us at info@yu-be.com or give us a call at (310) 737-1150 from M-F, 10-5pm PST.

1. Is Yu-Be cruelty free?

There is no animal testing done with Yu-Be products at any of our facilities.

2. Is Yu-Be paraben free?

All Yu-Be products are paraben free.

3. Is Yu-Be vegan?

All Yu-Be skincare products, except for the Yu-Be Lip Balm (contains beeswax), are 100% vegan.

4. Does Yu-Be contain petroleum?

No, Yu-Be is 100% petroleum free.

5. Does Yu-Be contain steroid cream?

No, there is no steroid cream contained in any Yu-Be products.

6. Can I use the Yuzu Pure Hydration Cream on my face?

All Yu-Be products are safe to apply to your face, including the Yuzu Pure Hydration Cream, which is hypoallergenic and extremely gentle.

7. Does the Yuzu Pure Hydration Cream help with rosacea, dermititis, and/or eczema?

Although the Yuzu Pure Hydration Cream does not contain camphor, the ingredient that made our Moisturizing Skin Cream famous for its ability to alleviate these more severe skin issues, it still contains a high concentration of glycerin and targeted vitamins, which work together to deeply hydrate, nourish, and soothe extremely dry skin.

8. Is this cream good for cracked, chapped skin?

Yes, the Yuzu Pure Hydration Cream contains a high amount of glycerin - a powerful skin-moisturizing ingredient - as well as enriching vitamins, which create a nourishing and deeply hydrating skin cream that lasts for hours.

We have received countless messages from our customers about how Yu-Be has helped them heal and soften hard, cracking heels and elbows, as well as other troublesome dry spots (i.e. chapped lips, extremely dry hands, etc.) that no other cream was able to do!

9. Is Yu-Be safe to use during pregnancy and nursing?

All Yu-Be products are made with the greatest care and are safe to use during pregnancy and nursing (we've never received any complaints from our customers who've used it during pregnancy or nursing, although we have received emails from customers telling us how Yu-Be has helped them heal their pregnancy scars)!

Please check the ingredients to ensure that you are not allergic to any of them.

10. How much should I use?

Due to the richness of Yu-Be creams, a little goes a long way.

Start with just a penny- to quarter-sized dab, depending on where you are applying the cream and massage it into the skin until it's been completely absorbed.

The high concentration of glycerin in Yu-Be creams will provide your skin with deep hydration for hours, so only apply as needed.

11. What's the difference between the Yu-Be Moisturizing Skin Cream and the Yuzu Pure Hydration Cream?

The primary difference is that the Yuzu Pure Hydration Cream, unlike the Moisturizing Skin Cream formula, contains no camphor and is hypoallergenic, thus making it an ideal cream for sensitive skin users.

The Yu-Be Moisturizing Skin Cream contains camphor, a natural remedy for irritated and inflamed skin, which those with extra sensitive skin may find too strong. However, if you'd like to try our Moisturizing Skin Cream, you can always order a free sample and try it out for yourself (go to the FREE SAMPLES option in the menu)!